Does that sound like reasonable grounds for termination of a contract? I would like to think so. That in addition to the lack of performance by my "smart phone" have led me to rethink my relationship with my cellular service provider. My phone rang today, and I missed the call, as I was otherwise engaged, so I figured it would go to voicemail. A few moments later, I hear said voicemail tone, and a few moments after that I actually check the phone to see who called and to listen to the message. Well strange thing is the call and the voicemail were from two, yes 2 different people, on two YES 2 separate days. Excuse me, do we not pay for a prompt and expedient service, you leading carrier of mobile services? So why then are you failing to deliver my messages on time.
The first call was from a friend whose wedding I'm in at the end of summer, so I knew there should have been a message, but there was none. I listen to the message that was there, and it was from this past Saturday when Little Buddy had class and rehearsal an hour apart on the same day. (Getting ready for Easter). What in the world? At first I'm listening to the message thinking is everything okay, did I miss something, were we supposed to have practice today, and then it dawned on me, its the middle of the day, on Tuesday no less. So I look at the time date stamp and it says March 21 1:42 pm. What?! So I call the wedding friend, and leave her a message trying to find out what's going on, and when I hang up from that call....a voicemail notification....from none other than wedding friend herself, from half an hour earlier.
Seriously. We have been loyal customers for the past 10 years, and this is how you repay us. Hubby's phone died on him, losing all his information, and all they do is send out a refurbished phone, no offer of tech support to try to recover the lost material. A refurbished phone...ugh, oh yeah, we just got these phones in November. Me and my "smart phone" having self, ha! I have to delete older events to make room for the new, because of some arbitrary code that was written in, even though my settings say I have more than enough memory. I am becoming increasingly disenchanted with the service that we are receiving with this company and am happily looking forward to the day our contract is over!
Don't get me wrong. These are not the first instances of dissatisfaction, it just seems that each new incident is increasingly more frustrating than the last. These are customer service issues, and they are not taking very good care of there customers, and in my opinion that is the fast road to "out of business". If I were to fail to deliver a piece of jewelry on time, there would be consequences, if a baker failed to deliver a wedding cake on time the same would be true. Why then does the big conglomerate not have to adhere to the same rules of society? Have we become complacent with our standards, and just allow anything as long as there is some type of service? If that is the case, we are truly all to blame for the current economic state.
We as consumers have rights, granted the big companies usually trample all over them, and squash any who would dare come against them like little bugs; we still have rights. It is how to exercise them most efficiently that we must learn. What if that call (or more accurately, lack thereof) had cost me a client? Honestly I don't think they'd care, and that's a serious problem. When you fail to resolve, my problem as your customer, you begin digging your own grave.